Let us assist you. Here are some of the frequently asked questions we hear about. If you have any other questions, please get in contact as we would love to help.

General

 

WHO IS MARKIAN?

Markian is an Australian furniture and design studio established in 2019. Each product is hand crafted in Brisbane, Australia, by local artisans and makers. Pairing traditional craft techniques with high end manufacturing technology results in products which are elegant, accessible and made for today. All products are designed by Rosalind De Waal or Christopher Mckenzie and embody a unique contemporary aesthetic.

WHERE CAN I VIEW YOUR PRODUCTS?

All our products are available to view at our showroom located in the heart of Brunswick Street in Brisbane – visit the Contact page to book an appointment to come see us.

You are also welcome to view our products at one of our international representatives – for more information, please view our Representation page.

HOW DO I FIND OUT MORE?

To find out more about our company you can visit our About page, or visit our Instagram. We are also quite a sociable bunch, give us a call if you would prefer to have a chat.

Products

WHERE ARE YOUR PRODUCTS MADE?

All of our products are designed and made here in Australia using locally sourced materials. This ensures each component is made to the highest possible standard, and each detail scrutinised by local manufacturers.

I HAVE SOME TECHNICAL QUESTIONS – WHO SHOULD I SPEAK TO?

Visit our Customer Support page and give us a brief outline of your question, or send us an email at admin@markian.com.au and we’d be happy to help with any questions you may have.

WHERE CAN I FIND THE AVAILABLE MATERIALS, COLOURS AND FINISHES?

You can view available finishes and materials in our Materials Guide.  If you would like a specific colour or finish, visit our Customer Support page, or send us an email at showroom@markian.com.au and we’d be happy to discuss possible options.

ARE YOUR PRODUCTS AVAILABLE IN CUSTOM SIZE, MATERIALS, COLOURS AND FINISHES?

Yes, all of our furniture and some of our products are available in custom sizes, materials, colours and finishes. If you would like a specific size, colour or finish, visit our Customer Support page, or send us an email at showroom@markian.com.au and we’d be happy to discuss your customisation and bespoke options.

WHERE CAN I FIND THE PRODUCT DIMENSIONS?

The Specification PDF includes a line drawing which outlines the overall and critical product dimensions. This is available to download on the specific product info page. If you have questions regarding dimensions, visit our Customer Support page, or send us an email at admin@markian.com.au and we’d be happy to help.

 

Orders & Payment

CAN I PURCHASE ALL PRODUCTS ONLINE?

All of our products are available to purchase online – visit our shop.

If you would like a specific size, colour or finish, visit our Customer Support page, or send us an email at showroom@markian.com.au and we’d be happy to discuss your customisation and bespoke options.

I’M NOT FROM AUSTRALIA – CAN I PURCHASE INTERNATIONALLY?

We ask our international customers to contact us directly to purchase. We are working on making our products easily available to our international clientele. With current freight and movement restrictions we endeavour to make the process as smooth as possible.

HOW DO I PAY FOR MY ORDER?

We accept payment via Visa or MasterCard as well as bank deposits to make ordering secure and convenient.

HOW IS MY PAYMENT PROCESSED?

We use Square to process all payments online. Square enables payments to be processed online easily and securely from any country in the world encrypted to AES-256. Square can be used to make secure payments on both desktops and mobiles.

HOW DO I GET PROJECT PRICING?

Please visit our Specifier page where you can enter the product and project details to receive a project-based trade quote within 24 hours.

WHAT ARE THE TYPICAL LEAD-TIMES?

Most of our products typically have a 6 week lead-time unless in stock. The ETA dispatch dates shown in the Shop section are shown as a guide only and may vary based on finishes available, quantities and stock numbers. For accurate lead-times, please contact us directly before placing an order.

WHERE CAN I VIEW YOUR PRODUCTS?

We have a showroom in Brunswick Street, New Farm, Brisbane that has the majority of our product collection on display. If you would like to make an appointment, visit our Contact page or send us an email at If you would like a specific size, colour or finish, visit our Customer Support page, or send us an email at showroom@markian.com.au and we’d be happy to make a time to show you around the showroom.

Delivery & Returns

HOW MUCH IS DELIVERY?

Estimated delivery is calculated at checkout after entering the delivery address. For more information, visit our Shipping + Returns page.

CAN I INSURE MY DELIVERY?

Yes, the option to insure your delivery is available during checkout. If you would like to insure your delivery, please ensure you have opted in before you checkout.

CAN I SPEED UP THE DELIVERY?

If you need the order delivered earlier than the ETA shown on the specific product page (typically a 6 week lead time if not in stock), we may be able to speed up the order. Please contact us directly to request an earlier delivery date and we will see what we can do.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary based on location. As a guide, deliveries within Australia can take between 2-5 working days after dispatch (depending on whether the deliver is for metro areas or rural areas). Visit our Shipping + Returns page for more information.

DO YOU SHIP TO POST OFFICE (PO) BOXES?

Our standard carrier doesn’t deliver to PO boxes, but we are able to use Australia Post for most domestic orders. Please contact us directly if you would like the order shipped to an Australian PO box.

CAN I SHIP TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?

Of course! You will be able to enter an alternative delivery address at checkout.